The content, information, software, designs, and data included in the Site (the “Content”) are protected by intellectual property and other laws. You must comply with these and any other applicable laws when you use the Site.
Unless indicated to the contrary, you may use the Site only for personal, non-commercial use. In connection with these uses, you may access, copy, download and print the Content made available on the Site, provided that you do not modify or delete any copyright or other notice that appears on the Content. We reserve all rights in the Content and the Site that we do not specifically grant in these Terms. Without limitation, you may not modify, distribute, transmit, perform, broadcast, publish, license, reverse engineer, transfer or sell, or create derivative works from, the Site or any Content unless you obtain our prior written approval. You also may not use the Site in a way that could harm us or any third party. For example, you may not use the Site in a way that could:
In addition to our other legal rights, we may limit or terminate your license to use the Site, or certain features of the Site, at any time and for any reason, without prior notice to you including our belief you violated these terms.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Site.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account.
You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
How much is shipping?
It is our goal to deliver your order to you in the quickest and most cost-effective manner possible. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping options and pricing.
Do you ship outside the US?
We currently only ship to Canada outside the US. If under $200, a standard shipping rate of $24.95 is applied to your order at checkout (please note billing and shipping addresses must be filled out in order to view the Canadian shipping rate). Duty and taxes are not included, and shipping will take 10-14 business days (does not include processing time). Please note no returns/refunds accepted on Canadian orders; if multiple attempts are made by shipping companies and/or Body Kitchen with no response by you, the customer, we will not reship or refund your order.
How do I know if my order has shipped and how do I track it?
Generally, an email with a shipping confirmation is sent to our customers. If you don’t receive an email from us you can contact our customer service department at email@example.com. Please allow for 24-48 hours processing time during regular business hours.
What are my shipping options?
Standard shipping (24-48 hours processing time*, 7-10 business days to ship): $8.95
2-3 Day Express US: $24.95.
Orders placed during week (Monday – Thursday) will ship out next day. Orders placed before 12pm Eastern on Fridays will ship following Monday, and orders placed after 12pm Eastern on Fridays will ship out Tuesday of the following week.*
Standard shipping (24-48 hours processing time*, 10-14 business days to ship): $24.95**
**IMPORTANT: This does not include duties and taxes charged by the country of Canada.
*Please note orders placed on Friday, Saturday, Sunday and holidays will be processed within 24 – 48 business hours.
Am I eligible for free shipping?
Free shipping promotions (whether on specific products or site-wide) is only offered on domestic US shipments. No coupon code is required.
US: We offer free standard shipping on domestic US shipments over $100.
Canada: Orders $200 and over are eligible for free standard shipping.
Free shipping offer does not include duty and taxes.
What’s your refund policy?
At Body Kitchen, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our refund policy as easy as possible. For our full refund policy see the customer agreement below.
Within 30 Days
You must request a refund for your purchase (less shipping & handling) within 30 days of the product being shipped. All refunds will be issued to the original form of payment within 10-15 business days. Exclusions are below:
We do not issue refunds for purchases outside the US.
Any discount applied to the order will be deducted from the refund issued.
*DAMAGED, BROKEN, OR MISSING ITEMS
Please contact our customer care team at firstname.lastname@example.org immediately if your package is damaged, lost, or broken.
If you have any questions or concerns about making a return, feel free to contact our support team at info@bodykitchencollagen. You can also mail to us:
PO Box 7253
Monroe Twp, NJ 08831